Friday, 23 December 2011

Microsoft.Crm.Config.Client.InstallPstAction failed

I often come across admins reporting a specific error when installing Outlook CRM client on some computers.

Action Microsoft.Crm.Config.Client.InstallPstAction failed.
LaunchOutlookInstallerProcess failed.

The fix based on Microsoft KB  not always works. To resolve the issue give the user write permissions on the following file:

C:\Program Files\Common Files\System\MSMAPI\1033\mapisvc.inf

This will resolve the problem. If you deploy CRM client via GPO or other similar deployment methods, make sure you configure a script to amend permissions on this specific file otherwise you will end up getting random users reporting the problem.

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