Wednesday, 6 March 2013

Dynamics CRM 2011 Multiple organizations Asychronous Service Optimization

On a multi tenant environment where organisations are used as a way of isolating data e.g. sales team vs IT staff; the Asynchronous services will not balance workload across organizations evenly; if you have one organisation generating more workflows than others, it's likely to have an impact on the other organisations Asynchronous jobs; e.g. taking longer to execute workflows, or data imports.

The below diagram illustrates the Asynchronous service workload on this scenario:

On the above diagram the bottleneck it's on the Sales Organization taking 59% of the Asynchronous processing time delaying the execution of the IT staff Organization workflows.

To avoid these type of bottlenecks we can limit the number of system jobs the Async service picks up per organization by setting the AsyncSelectMaxItems with the following PowerShell commands:

add-pssnapin Microsoft.Crm.Powershell
$itemSetting = new-object 'System.Collections.Generic.KeyValuePair[String,Object]'("AsyncSelectMaxItems",100)
$configEntity = New-Object "Microsoft.Xrm.Sdk.Deployment.ConfigurationEntity"
$configEntity.Attributes = New-Object "Microsoft.Xrm.Sdk.Deployment.AttributeCollection"
Set-CrmAdvancedSetting -Entity $configEntity

The following diagram illustrates how the asynchronous service would balance the system jobs per organization:


  1. Great post! Thank you very much for sharing :)

  2. would love to see and update on this article vis-à-vis the new versions of CRM. does it still apply?