Wednesday, 5 March 2014

Dynamics CRM 2013 Email To queue - Sink Mailbox with Exchange Server-side Synchronization

In CRM 2011 if you want to set up a queue to receive all emails sent to a specific mailbox also known as 'sink mailbox' you needed to configure the email router to process emails for specific queues it was a manual process that had to be configured on two different components CRM and Email router.

On CRM 2013 using Exchange Server-Side Synchronization to set up emails to queue is a straight-forward process:

  1. Create the queue (set an email address)
  2. Configure the Mailbox (for server-side synchronization)

1. Create the Queue
Set the email address that you want to monitor for emails.

2. Configure The Mailbox
Configure the Mailbox for Server-Side Synchronization you also need to specify a working Server Profile
Note: the service account configured on the Server Profile must have impersonation rights for the mailbox we want to monitor

Check the Queue

Hope this was helpful
Please let me know if you need assistance you can contact me on: